Shipping policy

Shipping Policy

Last Updated: [Insert Date]

Welcome to Wijua.com. This Shipping Policy outlines the terms and conditions regarding the processing, shipment, and delivery of products purchased through our website.

Please read this policy carefully. By placing an order with Wijua.com, you agree to the terms set forth below.

1. Processing Time

Order Verification: All orders are subject to verification and approval by our payment processors. We cannot begin processing your order until payment has been confirmed.
Handling Period: Orders typically require 1–3 business days for processing, picking, and packing before they are handed over to the shipping carrier.
Exceptions: Processing times may be extended during peak seasons, promotional events, or due to unforeseen administrative delays. We reserve the right to extend processing times without prior notice.

2. Shipping Methods & Delivery Estimates

Carrier Partners: We partner with various third-party logistics carriers (e.g., USPS, FedEx, DHL, UPS, and local regional couriers). The specific carrier used for your order is determined by the product's origin, destination, and size/weight.
Estimated Transit Times: Once dispatched, estimated delivery times vary based on the destination and the shipping method selected at checkout. Standard shipping generally ranges from 5 to 20 business days, while expedited shipping may range from 2 to 7 business days.
Disclaimer: The delivery dates provided are estimates only. They are not guaranteed. Wijua.com shall not be held liable for any delays in the delivery of your order due to events beyond our reasonable control.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number (where available).
Please note that tracking information may take 24–72 hours to update after dispatch. If a tracking number does not show movement, it does not necessarily indicate a problem; it may reflect a delay in the carrier's scanning system.

4. Shipments Model

Our products are sourced from various independent suppliers and manufacturers worldwide and may include dropshipping model.
Split Shipments: If you order multiple items, they may be shipped in separate packages from different warehouses or countries. You will receive separate tracking numbers for each shipment if applicable.
Origin: Products may ship from any location globally, including but not limited to the United States, Europe, and Asia.

5. Risk of Loss & Liability Disclaimer

Transfer of Title: Ownership and title of the product(s) pass to you, the customer, upon delivery of the product(s) to the shipping carrier.
Carrier Responsibility: Once the carrier has possession of the package, the risk of loss, damage, or theft transfers to the carrier. Wijua.com is not responsible for the actions, errors, omissions, or delays of any third-party shipping carrier.
Force Majeure: We shall not be held responsible for delays or failures in delivery caused by circumstances beyond our control, including but not limited to: natural disasters, pandemics, strikes, customs holds, inclement weather, war, civil unrest, or logistical network failures (e.g., "last mile" delays).

6. Damaged, Lost, or Stolen Packages

Visible Damage: If your package arrives visibly damaged, please refuse delivery if possible, or take clear photographic evidence of the damage before opening the package.
Reporting Procedure:
1. You must report any damaged, lost, or stolen packages to us within 7 calendar days of the estimated delivery date.
2. Submit your order number, description of the issue, and clear photographs of the packaging and damaged item (if applicable) to support@wijua.com .
Resolution: We will make a reasonable effort to assist you in filing a claim with the shipping carrier. However, Wijua.com is not obligated to issue a refund or replacement for packages that are confirmed as "Delivered" by the carrier's tracking system but are subsequently lost or stolen. In such cases, you must contact the local carrier directly.
Unclaimed Packages: If a package is returned to our supplier due to an incorrect address provided by you, or failure to pick up the package from a local post office, you will be responsible for the reshipping costs.

7. Customs, Duties, and Taxes (International Orders)

The recipient is the importer of record and is responsible for all import duties, customs fees, and local taxes (VAT/GST) that may be levied by the destination country.
Customs Delays: We are not responsible for delays caused by customs clearance processes. We are not responsible for the inability to deliver due to customs holds or confiscation of items. We cannot alter or falsify the value of goods for customs purposes.

8. Address Accuracy

Customer Responsibility: It is your sole responsibility to ensure your shipping address is accurate and complete at checkout.
Corrections: If you notice an error in your address, you must contact us immediately at [Insert Email] . We cannot guarantee that we can correct the address once the order has been processed or shipped.
Incorrect Addresses: If a shipment is returned to us due to an incorrect or undeliverable address, you will be charged for the cost of re-shipping.

9. Shipping Fees

Shipping costs are calculated at checkout based on the total weight, dimensions, and destination of the items.
We reserve the right to adjust shipping fees at any time without prior notice. The final shipping fee charged to you is the one displayed at the time of purchase.

10. Amendments

We reserves the right to update, change, or replace any part of this Shipping Policy at our sole discretion. Changes will be effective immediately upon posting to the website. It is your responsibility to check this page periodically for updates.